For consumers
Consumer (B2C)
For consumer orders, start a return request from your account. Open the relevant order, select the products and follow the steps Shopify shows for your order.
How do I register a return?
Sign in to your MD Energeez account and open the order related to your request. Choose Return items, select the products you want to register and follow the steps on screen. Your request will then be linked directly to that order.
What happens after I submit my request?
After submitting, you will receive a confirmation and MD Energeez will receive the request for review. Once the request has been reviewed, you will receive the next steps for the return. Do not send a product back before you have received the return instructions.
What should I do in case of a defect, damage or warranty issue?
First open the relevant order in your account. If the product can be registered through the order, start the request there and select the reason that best matches the situation. If the return option is unavailable or the situation requires additional review, contact us and include your order number and product details.
- ✓Your request is linked directly to the correct order and products
- ✓After submitting, you will receive confirmation of your request
- ✓Only send products back after you have received return instructions
After your request
From request to processing
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1
Request received
Your request is linked in Shopify to the selected order and products.
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2
Review by MD Energeez
We review the request and determine the appropriate next step for the order.
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3
Return instructions
After approval, you will receive instructions for returning the product.
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4
Review and processing
After receipt and inspection of the product, the request will be processed further.
